Personal Information We Collect

We collect the following categories of personal information:

• Personal identifiers: name, email address, home or service address, billing address, telephone number, and IP address.
• Commercial and financial information: records of services requested, considered, or provided; payment information; and transaction history.
• Internet or other electronic activity information: device and browser type, browsing and search history on our Site, and information about your interaction with our Site and our advertisements.
• Audio information: recordings of customer service calls for quality assurance and training purposes.
• Sensitive personal information: health-related information only if you voluntarily provide it in connection with the delivery of our Services (for example, advising us of allergies to certain paint products or chemicals).
• Inferences drawn from personal information we collect.

We have collected the same categories of personal information in the 12 months prior to the date of this Privacy Policy.

Why We Collect Personal Information

We collect and use personal information for the following purposes:

Sale, Sharing, and Targeted Advertising

When we engage in digital advertising, we may share or use for targeted advertising the following categories of personal information: personal identifiers (such as IP address) and internet or electronic activity information. This is done by allowing third parties to place cookies or tracking technologies on our Site that may collect information about your online activities over time and across websites, in order to present advertising relevant to your interests.

We do not sell your name, contact information, or transaction history to unaffiliated third parties for their own marketing purposes.

To opt out of the use of your personal information for targeted advertising, please contact us at info@thepaintingproguys.com or use the opt-out mechanism provided in our cookie consent tool on the Site.

Retention of Personal Information

We retain the categories of personal information we collect for the length of time necessary to provide our Services (including any applicable warranty period) and to comply with our legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer needed for these purposes, we delete or de-identify it in accordance with our internal data retention practices.

Sources of Personal Information

We collect personal information directly from you when you submit an estimate request, contact us, use our Site, or otherwise interact with us. We may also collect information automatically through cookies and similar technologies when you visit our Site, and from third-party advertising partners and analytics providers.

Disclosure of Personal Information

We may disclose personal information to the following categories of third parties for legitimate business purposes:

We do not sell personal information to data brokers or unrelated third parties. We require all third parties to whom we disclose personal information to maintain appropriate security measures and to use the information only for the purposes for which it was disclosed.

Our Use of Cookies and Analytics

Our Site uses cookies, web beacons, pixels, and similar tracking technologies to operate and improve the Site, understand how users interact with our content, and deliver relevant advertising. These technologies may be placed by us or by third-party service providers such as Google Analytics, Meta Pixel, and similar platforms.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Site. For more information about how to opt out of interest-based advertising, visit the Digital Advertising Alliance opt-out page at www.aboutads.info/choices.

Sensitive Personal Information

We do not use or disclose sensitive personal information (such as health-related information you may provide in connection with our Services) for any purpose other than to deliver those Services to you. We do not use sensitive personal information to create inferences or profiles about you for any other purpose.

Your Privacy Rights

Depending on your state of residence, you may have the following rights with respect to your personal information:

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it was collected, and the categories of third parties with whom we have shared it.
• Right to Delete: You may request that we delete personal information we have collected about you, subject to certain exceptions (such as information needed to complete a transaction or comply with a legal obligation).
• Right to Correct: You may request that we correct inaccurate personal information we hold about you.
• Right to Opt Out of Sale or Sharing: You may opt out of the sale or sharing of your personal information for targeted advertising purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you services, charge different prices, or provide a different level of service because you exercised a privacy right.
• Right to Appeal: If we deny your privacy rights request, you may appeal that decision by contacting us at the information below.

To submit a privacy rights request, please contact us using the information in the "How to Contact Us" section below. We will verify your identity before processing your request and respond within the timeframe required by applicable law (generally 45 days, with a possible 45-day extension).

Do Not Track

Some web browsers transmit "Do Not Track" signals to websites. Because there is currently no established standard for how websites should respond to such signals, our Site does not currently respond to "Do Not Track" browser signals. We will revisit this position as industry standards develop.

Children's Privacy

Our Site and Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected personal information from a child under 13, please contact us immediately and we will take steps to delete that information.

Security

We implement reasonable and appropriate technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee the absolute security of your information. You are responsible for maintaining the confidentiality of any passwords or account credentials you use in connection with our Site.

Third-Party Links

Our Site may contain links to third-party websites. This Privacy Policy does not apply to those websites, and we are not responsible for the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other business reasons. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated Policy.

How to Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

We will respond to verifiable requests within the timeframe required by applicable law. Please include sufficient detail in your request so we can properly identify and respond to it.